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Studio Hours & Correspondence

I’m typically in my studio Monday-Friday during regular business hours. In an effort to keep my creative batteries charged, I try to limit work on weekends and holidays.

All correspondence typically happens via email. Since there are so many details to cover, it's incredibly helpful to be able to look through our correspondence during the process. I do schedule occasional calls as needed but find the email method absolutely works the best throughout the process. I’m also available via text for quick answers and updates.


Payment Schedule

All payments are graciously accepted through Paypal.

Standard Orders

25% of the total project fee is required as a deposit to secure your project booking. Deposits are non-refundable.

50% of remaining balance is due at the beginning of the design process

Remaining 50% is due prior to launch

Rush & A la carte orders

50% is required to begin the project

Remaining 50% is due prior to launch

Final invoices not paid within 7 business days from the invoice date will incur a $50 late fee per week. Final files and tutorials will not be delivered until all payments have been received.  


Cancellations & Refunds

Due to the nature of design work, refunds are not typically issued. Should you choose to terminate a project for any reason, you are required to pay for all work that has been completed up to the cancellation point, at an hourly rate of $95 per hour. Deposits and rush-fees are non-refundable.


Design Revisions, Updates & Logo Files

You will be granted 3 rounds of reasonable revisions during each stage of the design process: Logo Design, Overall Template, Each Page of Site. Although it's rare, additional revisions are billed at $45 per round after the first 3 should you need more. Post-launch edits and updates begin at $45 depending on the complexity of the edit. You may receive a quote by contacting me.

Upon completion, your logo will be delivered to you in three formats (eps vector, png and jpeg) in the exact specification, layout and color combination you approved.

File variations (additional color combinations, layouts, shapes, etc.) are available for an additional fee.


Turnaround Time

Many factors determine the timeline for a project (complexity of design, revisions, etc.) Most projects average 4-8 weeks once we begin the process, however, each project is unique. You will receive an estimated timeline when you request a quote.


Design Fees & Pricing

When working with me, your investment will look like this:

- Squarespace Business or Commerce Plan (view their pricing here)

- My Design Fee

- Domain Name (typically $10-$20 annually)

Prior to placing an order, please review the features of Squarespace to ensure they meet all your needs. You are responsible for covering the fees associated with using Squarespace as your website platform.


Pause Clause

Should you need to pause the design process for any reason, or become unresponsive, the project will be put on hold. You will be added to the next available queue spot once you are ready to resume working together. Should you make edits to the Kiki + Co template during this period, additional fees will be required to restore the work created prior to the project’s pause. Additional fees may also be applicable to projects changing direction after pausing.

Projects paused for 3 months from the last day of communication by the client will require a $150 re-start fee. Clients that have not responded by one calendar year forfeit all payments and the right to any design work completed.


Permissions & Use

Kiki & Co is not liable for any photos, page copy and design elements provided by clients. You are required to have permission before submitting any page copy, design elements or photography to use on your site and accept full responsibility for any misuse or copyright infringement.


Confidentiality & Access

All correspondence, including video tutorials, between you and Kiki Co is confidential and may not be shared or forwarded to others without my expressed written consent.

I will need access to your Squarespace and supporting accounts via login info during the design process. I will not share or sell your information under any circumstances.


Site Content

Kiki & Co is responsible for the overall template and page design of the site. You agree to provide Kiki & Co will all page copy and images, which will be designed for your template.

For blog posts imported from another platform (Blogger, Wordpress, etc.), Kiki & Co will ensure the first page of all category pages has a thumbnail, and will provide instructions on how to edit older posts to reduce broken links and formatting.


Printed Works

Kiki & Co cannot be held responsible for unsatisfactory printing results and does not issue refunds. 


Design Credit & Rights to Work

All designs are property of Kiki Co, however you as the client may use the logo files provided to you as you wish with no credit back to Kiki & Co. A link to Kiki Co will be placed at the bottom of your site to credit me as the designer. This must remain as long as you have any elements designed or developed by me applied.



By submitting an order and completing your deposit, you—the client—are acknowledging that you have read, understand and agree to these terms of design.